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FAQ

Frequently Asked Questions

Is ordering and paying online safe?

Yes, our entire site is protected with the latest SSL security measures and full encryption, making it extremely secure. We never store any personal or payment details on our site, ensuring your information stays safe. You can order from us with complete confidence, knowing your data is protected, and we’ll never sell your information to anyone.

How will I know that you have received my order?

After you successfully complete the checkout process, a message will appear on your screen with the results of your order. If there’s an error message, follow the instructions and try again. If you need assistance, you can call us at 717-566-1314 during regular business hours or submit a request through our contact us page after hours.

You’ll also receive an email confirmation that we’ve received your order. (Please enter your email address correctly to ensure delivery of your confirmation.)

How do I place a group order?

Our group orders are the simplest in the industry. We don’t require an account or a group order administrator. Simply click the “Add to Group Order” checkbox to the right of MY INFO at the top of the checkout page. Then, have everyone in your group enter the same group name in this field, and we’ll handle the rest. We can accommodate group orders of any size.

I have questions about your catering and party trays.

We’re happy to answer your questions. Feel free to call us at 717-566-1314 or submit a question on our contact page here.

Why do you sell out of rolls?

Our rolls are delivered fresh every morning from some of Philadelphia’s top bakeries. We try to order enough rolls to last through each day, but order volume varies, and sometimes we sell out earlier than expected. This policy ensures freshness and reduces waste.

We recommend placing your order online as early as possible to guarantee a roll. We’ll slice your hoagie fresh right before your scheduled arrival time.

What is Hoageez dressing?

Our Hoageez dressing is made in-house with an olive oil blend, a little vinegar, and our secret mix of seasonings. We then age it to perfection before applying it to your hoagie. Our Hoageez dressing makes the perfect complement to our hoagies.

What makes your hoagies so great?

We slice our veggies and cheeses every morning and throughout the day. In addition, we use only premium meats and cheeses, slicing them right in front of our customers as we make each hoagie to order. Finally, we use fresh-baked rolls delivered daily from Philadelphia’s top bakeries. While some places claim to be fresh, we prove it every day with everything we do!

This hard work pays off, and we’re proud to have won many awards, including winner of the “Sandwich Showdown,” “Best Hoagie or sub in Central PA,” “Best Lunch in Central PA,” “Top 10 Restaurant in Central PA,” “Best Sandwich Shop,” and “Best Dining Hummelstown.” We’ve also been awarded Tripadvisor’s Certificate of Excellence every year we’ve been open for outstanding customer service.

How do I contact customer service?

Feel free to call us at 717-566-1314 or submit an inquiry on our contact page here.

How Can We Help Out?

Got any questions, thoughts, or maybe a story about your visit? We’d love to hear from you! Drop us a quick note through our customer support.

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